Privacy Policy
Zoe Green Casting Ltd is committed to protecting your privacy and handling your personal information with care and transparency.
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This policy explains how we collect, use and protect your personal data when you visit our website or use our services.
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Who we are
Zoe Green Casting Ltd
Email: enquiries@zoegreen.co.uk
We are the data controller responsible for your personal data under UK data protection law.
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Information we collect
We may collect personal information including:
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Your name, email address, telephone number and postal address
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Information provided when making enquiries or bookings
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Payment details (processed securely by third-party providers — we do not store card details)
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Reference information provided for bespoke castings
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Website usage data such as IP address, device type and pages visited
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How we use your information
We use your information to:
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Respond to enquiries and provide our services
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Arrange and carry out casting appointments
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Process payments and manage orders
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Communicate with you regarding your commission
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Improve our website and services
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Meet legal and regulatory requirements
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Lawful basis for processing
We process personal data under the following lawful bases:
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Contract — to provide our services
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Legitimate interests — to operate and improve our business
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Consent — where you choose to receive marketing communications
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Legal obligation — where required by law
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Marketing
We may contact you with information about our services where you have given consent or where permitted by law. You can opt out of marketing communications at any time.
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Sharing your information
We do not sell your personal data.
We may share limited information with trusted third parties where necessary, including:
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Payment providers
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Website hosting services
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Delivery and courier services
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Professional advisers
All third parties are required to handle your data securely.
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Cookies
Our website uses cookies and similar technologies to improve your browsing experience and understand how our site is used.
You can manage your cookie preferences at any time through the cookie settings on our website.
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Data retention
We retain personal information only for as long as necessary to provide our services and meet legal or accounting requirements.
Where relevant, moulds or reference materials may be retained securely for a reasonable period to allow for repeat or replacement orders. If you prefer us not to retain this information, please contact us to arrange secure disposal or return.
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Your rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request erasure of your data
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Restrict or object to processing
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Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk
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Data security
We take appropriate measures to protect your personal data against loss, misuse or unauthorised access.
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Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
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Contact
If you have any questions about this policy, please contact:
enquiries@zoegreen.co.uk